In recent years, we have heard in various forums about the benefits that a Quality Management System (QMS) brings to an organization. GDI Grupo Diamante Internacional is a relatively young organization; however, Our growth has been exponential in recent years, and a fundamental part of this sustained success is largely due to the implementation of this system.
It's generally mentioned that the benefits a Quality Management System (QMS) brings to organizations include increased customer satisfaction, improved organizational processes, reduced internal and external quality costs, entry into new markets, and differentiation from the competition. All these benefits have been tangible for the organization, as we've been able to measure their impact over time, and they are undoubtedly of great value to any company. However, have you ever wondered... What are the intangible benefits that a QMS brings to the organization internally?
At GDI we have found that one of the biggest benefits is the Sense of Belonging from the employees towards the processes where they interact. By having a QMS implemented, our procedures or technical guides are developed jointly with our employees with the support of their leaders, thus documenting all the know-how and enabling continuous improvement.
Furthermore, another intangible benefit is the Motivation and Collaboration This exists between the different work teams. It is reflected in the achievement or improvement of the various indicators within the organization as the Quality Management System (QMS) has become established. The sum of all these efforts is reflected in the achievement of our Quality Objectives annually.
The latest intangible benefit that the organization has identified is the Innovation and creativity This system empowers employees to find solutions to the daily challenges they face in their operations. This has led to improved job performance across all operational areas. Furthermore, to ensure that the resulting innovations are integrated into our Quality Management System and that we remain at the forefront of the market, we have aligned everything with the requirements of the ISO 9001:2015 International Standard that governs our organization.
The result of all this effort and teamwork is that we have achieved the Recertification of our QMS In September 2020. At GDI, we are always committed to our clients and other stakeholders, so many of our efforts are focused on continuous improvement.Constant innovation in our services and products makes us the best business partners for our clients and keeps us at the forefront of the market.
Our Quality Management System supports us in our mission to offer image and security consulting services to our clients. We look forward to starting your project together!
Roberto Martínez Calderón – Coordinator of Comprehensive Management