The intangible benefits of a Quality Management System
In recent years, we have heard in various forums about the benefits that a Quality Management System (QMS) brings to an organization. GDI Grupo Diamante Internacional is a relatively young organization; however, our growth has been exponential in recent years, and a fundamental part of this sustained success is largely due to the implementation of this system. It is generally mentioned that the benefits that a QMS brings to organizations are increased customer satisfaction, an improvement in the organization's processes, a reduction in internal or external quality costs, entry into new markets, and differentiation from the competition. All these benefits have been tangible for the organization, as we have been able to measure their impact over time and without a doubt, they are of great value to any company. However, have you ever wondered what the intangible benefits of a QMS are that a QMS brings to the organization internally? At GDI we have found that one of the greatest benefits is the sense of belonging that employees feel towards the processes where they interact. By implementing a QMS, our procedures or technical guides are developed in conjunction with our collaborators with the support of their leaders, thus documenting all the know-how and enabling continuous improvements. In addition, another intangible benefit is the Motivation and Collaboration that exists between the different work teams. This is reflected in the fulfillment or improvement of the different indicators that exist in the organization as the QMS has become established in the company. The sum of all these efforts is reflected in the achievement of our Quality Objectives annually. The last intangible benefit that the organization has detected is the Innovation and Creativity with which employees find the solution to the daily problems they face within their operation. This has allowed for improved job performance in all operational areas. Furthermore, to ensure that the innovation generated is adopted in our QMS and that we remain at the forefront of the market, we align everything to the requirements of the International Standard ISO 9001:2015 that governs our organization. The result of all this effort and teamwork is that we achieved the Recertification of our QMS in September 2020. At GDI we are always committed to our clients and other stakeholders, so many of our efforts are focused on continuous improvement. Constant innovation in our services and products makes us the best Business Partners for our clients and keeps us at the forefront of the market. Our Quality Management System supports us in our mission to offer image and security consulting services to our clients. We look forward to starting your project together! Roberto Martínez Calderón – Coordinator of Comprehensive Management